Gone are the days of the one or two physician medical office.
In those days it was entirely possible that a relative answered the phones and handled billing. However, today most practices are very large, offering more convenience and options for the patient.
If you run a medical office you already know that management of large practices is complex and requires a high degree of skill.
Medical office management and collections
An office manager may be:
- a practice management consultant,
- an HR generalist,
- a coding expert,
- financial and accounting manager,
- and also expected to oversee A/R and collections.
Having to manage unpaid accounts is perhaps one of the most time consuming tasks an office administrator has to deal with.
Increased patient self pays are making it harder for the administrator and patient to negotiate the paperwork.
It may make sense to look at professional collection services, allowing your staff to concentrate on current and insurance pending accounts. These businesses specialize in medical collections and are HIPAA compliant, understand the nuances of charity care and insurance reimbursement.
Most importantly, they strive to maintain your reputation and your relationship with patients and the community you serve.
Additionally, medical collection agencies understand the rules and regulations of the Fair Debt Collections Practice Act (FDCPA).
For example, would your staff understand why a message couldn’t be left with a patient’s mother? Or discuss the issue of co-payment with Mom? Or why NOT leaving your name and purpose of the call is against regulations?
FDCPA compliance requires that you not disclose debt information or specifics of treatment to a third party, and all creditors must identify themselves and their business name before hanging up.
Is your practice really ready to become a law office?
Finding and choosing the right collection agency means finding a “partner” who will represent you by following these key requirements:
- patient confidentiality
- compliance with regulations
- willingness to solve problems
After all, you’re already handling a number of critical responsibilities within the office. And your time seems better spent concentrating on growing the practice, professional development and community involvement.
Let medical collections compliance get handled by a professional agency with the skill and expertise to get the job done.
Find a medical debt specialist today
To find a medical collections agency that specializes in medical practices like yours simply request more information from qualified and reputable companies.
Click the link and compare free medical collection agency quotes today.
This way you can save time, money and aggravation by hiring a professional who can help you start collecting on your outstanding bills.
After all, you really have two choices:
- you can keep doing what you’re doing (expecting a different result), or
- you can hire a medical collections agency that can help you collect the money you rightfully deserve.